Existing Patients: Click HERE to Self-Schedule. New to CHC? Call 860-347-6971 to schedule.

Need to Know

Welcome to your healthcare home!

We are so happy to have you as part of our healthcare family! We provide medical, dental, and behavioral health services to patients across Connecticut. We also have many other programs, resources, and opportunities available to you as our patient. This page is a great place to start if you are a new patient – it has everything you need to know!

Stay in Touch

Phone: (860) 347-6971

We are open Monday-Friday and some Saturdays. See Our Locations for specific hours.

Have a question after hours?

We have you covered! Before you head to the emergency room, call our 24/7 Nurse Help Line at (860) 347-6971.

Information and Resources

On this page you’ll find links to great resources and information that will help you make the most out of being a patient at CHC! Don’t miss out on the great services and events that you have access to as our patient.

You can also see our full patient FAQ here.

Patient Packet

Your First Visit
Get ready for your first visit by reading through all the information below. Please keep in mind that the first visit as a new patient will be focused on gathering information about your medical history, reviewing your medication list, and discussing health needs.
  • What should I bring?
    • You should bring your insurance card to every visit, and a photo ID if you have it. Please also bring a list of your current medications.
  • When should I arrive?
    • We encourage you to arrive 15 minutes early to check in and fill out any paperwork.
  • How do I get there?
    • Check out directions to all of our locations here.
  • What’s going to happen when I get there?
    • When you arrive, you should check in with our Patient Services Associates (PSAs) behind the counter or at one of our kiosks. They’ll have you fill out any necessary forms.
  • What’s going to happen during the actual appointment?
    • Once you’re checked in, a medical assistant (MA) will call you in for your appointment. They’ll review your family’s medical history and ask you some questions about your health. Then, you’ll be seen by your primary care provider (PCP) for your initial check-up.
    • If you are calling to schedule a school physical, you will need to schedule that appointment after your initial visit is complete.
  • What languages do you speak?
    • Many of our providers are bi- or multi-lingual, but for those who aren’t, we offer Language Line services for most languages. Each site also has a sign language laptop for our patients who are hearing impaired (but if you would prefer an interpreter one can be provided with advance notice).
  • What are all these acronyms?
    • Don’t worry – we know we use a lot of acronyms. We put a cheat sheet here for you.
  • For more questions, go to our Patient FAQ page, or give us a call!
Being Our Patient

We are more than just a doctor’s office. When you are a patient at CHC, you have a team of professionals helping you make the best decisions for your health. This is called “Team-Based Care.” We use an Integrated Model of Care, which means that we bring medical, dental, and behavioral health care together under one roof.

All areas of your health impact each other. When all of your providers sit next to each other, they’re better able to manage your care.

Learn more about the people who are on your team here.

Insurance Assistance and Community Resources with Access to Care

We’re here to help you!

We are a team of specialized staff focused on welcoming you to our sites and connecting you to the services you need most. Access to Care (ATC) supports all CHC locations, helping you and your family become insured and/or find resources in your community!

Here are a few ways ATC can help you:

  • Insurance assistance
    • Help you complete your application for Medicaid or Commercial insurance
    • Provide an overview of what plans are available during CT’s open enrollment period
    • Assist with Medicaid renewals and redeterminations
  • Sliding fee scale discount program at CHC
    • Review household income and determine a payment plan that fits your individual/family need
  • Screening for Social Determinants of Health (SDoH)
    • Determine your needs related to housing, food insecurity, transportation, utilities, and personal care
    • Help you set goals and create action plans to support improving your overall health
    • Connect you to community-based resources
  • Participate in outreach and events, statewide.
    • Find us in your neighborhoods! We are always looking for ways to be more involved in our local communities.

Please call us with any questions you have as a patient at CHC! We can be reached via phone at 860-347-6971 (be sure to ask to speak to a member of the ATC team) or walk into any CHC site and ask to see if a team member is available to chat with you.

Patient Tools

Here at CHC we want to make your experience as our patient as easy and enjoyable as possible. We offer several helpful, easy-to-use tools to help you get the most out of your patient experience.

Check-in kiosk

Long line at the front desk? No worries! After your first visit with CHC you can use one of the check-in kiosks located in any of our lobbies. The kiosk informs our staff of your arrival without having to wait in line.  You can also pay bills (with a debit or credit card), fill out annual forms, and sign up for text message reminders.

Text Message Reminders

We know life can get busy and remembering every scheduled appointment can be hard. That is why we offer text message reminders! Receive appointment reminders and/or health tips through our CHC texting system. To sign up, talk to your friendly Patient Services Associate (PSA) or check the “I wish to receive text messages about my healthcare” button on the kiosk under the “Consent to treat via text message” prompt.

Patient Portal

Our patient portal, myCHC, gives you 24/7 access to your medical records, appointment history, test results, and more!

myCHC is a secure way to talk to your provider, request referrals, see upcoming appointments, and see a summary of your visit. Our providers keep your information up-to-date so you can access it anytime.

You can also download the healow app right to your phone.

Use the portal to:

  • Access your personal health records
  • Request medication refills
  • View lab results
  • Message your provider
  • Request referrals to specialists & hospitals
  • View past and future appointments

Through our patient portal you can also use Open Notes to take more control over your healthcare. Once registered as a portal user you can ask for your appointment notes and read them before and after visits. Open Notes include information that was shared during your visit as well as your provider’s thoughts about your diagnosis and treatment. These notes can help you make more informed decisions and ask the right questions about your healthcare.

Language Service Associates (LSA)

We have a lot of patients who speak a lot of different languages. While many of our providers are bi- or multi-lingual, no one can speak every language! In order to make sure all of our patients understand everything taking place at their appointments, we offer translation services for most languages.

For our patients who are hearing impaired, each site has a sign language laptop. If you prefer an interpreter, one can always be provided with advanced notice.

School-Based Health Services

Did you know CHC offers healthcare to Connecticut students outside of our 15 main site locations? School-based health services provide medical, behavioral and dental health services to enrolled students. Our SBHCs help around 17,000 students annually in over 180 schools throughout the state.

Services Provided:

Medical Care

  • Diagnosis and treatment
  • Checkups and physical exams
  • Chronic disease management
  • Immunizations
  • Prescribing and dispensing of medications
  • Health education
  • Referral and follow-up
  • Laboratory testing

Behavioral Health

  • Crisis intervention
  • Individual, family and group counseling
  • Referral and follow-up for specialty psychiatric care

Oral Health

  • Screenings
  • Exams
  • Cleanings
  • X-rays
  • Sealants
  • Referrals
  • Oral health education

To find out if School-Based Health Services are available in your school, visit our website or call (860) 347-6971 ext. 3796

Domestic Violence Services

If you are being abused and are in immediate need of assistance call our crisis hotline at: 860.343.6470

New Horizons Domestic Violence Services support victims of domestic and intimate partner violence in Middlesex County. New Horizons’ services are available 24/7 & 365 days a year.

Services offered:

  • 24 hour emergency hotline
  • Crisis intervention/safety planning
  • Advocacy to help with the police, hospitals, courts, DCF, welfare, and outside services and agencies
  • Peer counseling
  • Support groups for victims who are or who been in an abusive relationship
  • Children’s programs including counseling, advocacy and play groups
  • Confidential temporary emergency shelter for victims
  • Emergency food and clothing

For more information, visit: www.newhorizonsdv.com or call 860.344.9599

Prenatal Services

At CHC we take care of our patients of all ages, including the ones still in mom’s belly!

For pregnancy care, our certified staff provides a wide-range of services to support a healthy pregnancy and birth for all expectant mothers.

CHC offers many services for moms-to-be, moms, and babies including:

  • Pregnancy Testing
  • Prenatal, Postpartum, and Newborn Care
  • Breastfeeding Education and Support
  • Free Childbirth Education Classes
  • Smoking Cessation Counseling
  • Oral Health Education & Dental Visits
  • …and more! Learn all about prenatal care here.

Prenatal services are offered at the following CHC locations:

Clinton

114 East Main Street
Clinton, CT 06413
(860) 664-0787

Meriden

134 State Street
Meriden, CT 06450
(203) 237-2229

Middletown

675 Main Street
Middletown, CT 06457
(860) 347-6971 ext 3070

All CHC patients can take advantage of our prenatal services regardless of where they are normally seen.

Center for Key Populations (Care for LGBTQ+, HIV, Substance Use, etc.)

The Center for Key Populations (CKP) focuses on the unique needs of groups who face barriers when accessing health care.

CKP Programs

  • HIV and Hepatitis C Primary & Specialty Care
  • Medically Assisted Substance Use Disorder Treatment including:
  • Buprenorphine (Suboxone)
  • Naltrexone (Vivitrol)
  • Overdose Prevention & Education
  • LGBTQ+-focused Healthcare
  • Transgender Health Services
  • PrEP (Pre Exposure Prophylaxis for HIV)
  • PEP (Post Exposure Prophylaxis for HIV)
  • Rapid HIV, Hepatitis C & Syphilis Testing
  • Farmworker Health Program
  • “Wherever You Are (WYA)” Healthcare for the Homeless (see list of locations here)

We offer all of the listed programs at all of our medical CHC facilities.

For more information, click here to visit their website, or:

Call: (860) 347-6971 ext. 6098
Email: CKP@chc1.com

Family Wellness Center

CHC knows that healthcare isn’t always just about our bodies. In an effort to extend the goal of happy healthy lifestyles out in our community, the Family Wellness Centers of Connecticut offer a wide variety of free programs and groups for both children and parents in Middletown and New Britain.

All CHC patients are welcome to participate in FWC programs, even if they are not patients in Middletown or New Britain!

Some programs include:

  • Diaper clinics
  • Playgroups
  • Parent support groups
  • Family and children’s yoga
  • Infant massage
  • Educational children’s programs
  • Movement classes
  • And more!

To see specific program locations, dates and times, visit: familywellness.chc1.com

FWC Middletown
635 Main Street
​Middletown CT, 06457

FWC New Britain
85 Lafayette Street
​New Britain CT, 06051

For questions, contact:
Nat Holmes
Call: (860)347-6971 ext. 3662
Email: familywellness@chc1.com

Connect With Us

Stay up to date with what’s going on at CHC! You’ll find all the latest and greatest on our social media pages. Follow our pages for weather closings to upcoming events to features of your favorite CHC staff and more.

You can find us at:

All year long we invite our patients and the community to great events meant to bring people together. Some of our biggest events include:

  • National Health Center Week: A week-long celebration every August of the most important part of a health center: Our patients! We host fairs filled with activities, giveaways, and health information across the state.
  • Help-Portrait: The first Saturday in December we host Help-Portrait in Middletown, inviting families to come to the health center for free hair, makeup, and professional photography services.
  • Holiday Parties: Celebrate the winter holidays with us and Santa! We hold parties with arts & crafts, goody bags, and more at our sites across the state every year.
  • …and many, many more.

Keep an eye out for our next event on our social media! We’ll see you there.

Concerns About Your Care

The most important thing to CHC is providing the best care for our patients. If you have a problem with your care and would like to file a complaint, please go to the front desk and ask your Patient Services Associate (PSA) to speak to the Operations Manager on duty or request a patient complaint form.

CHC is accredited by the Joint Commission. Because of this, the Join Commission will take periodic unannounced surveys to make sure CHC is up to standard. If you have a complaint filed with CHC and are not satisfied with the results of action taken you can contact the Join Commission directly at:

Phone: 1.800.994.6610
Email: complaint@jointcommission.org
Via the web: www.joincommission.org using the “Report a patient safety event” link

Or by mail to:
The office of Quality and Patient Safety (0QPS)
The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181

Stay up to date on what’s going on at CHC!

Margaret
Community Health Center, Inc. Caring for Connecticut since 1972